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Introduction
Overview of our privacy practices
SkyHigh Realty NYC LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tenant screening and rental application platform. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Types of data we gather from users
Personal Information:
- Full name, date of birth, Social Security Number (SSN)
- Current and previous addresses
- Contact information (email, phone number)
- Employment and income information
- Government-issued identification documents
- Banking and financial information for verification
Automatically Collected Information:
- IP address and device information
- Browser type and operating system
- Usage patterns and interaction data
- Cookies and similar tracking technologies
How We Use Your Information
Purposes for processing your data
- Process and evaluate rental applications
- Obtain consumer reports (credit, criminal, eviction history)
- Verify identity, employment, and income
- Communicate with you about your application status
- Provide services to landlords and property managers
- Comply with legal obligations under FCRA and other laws
- Prevent fraud and ensure platform security
- Improve our services and user experience
Data Security
How we protect your information
- Industry-standard SSL/TLS encryption for data transmission
- Secure, encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Access controls limiting who can view personal data
- Employee training on data protection practices
Your Rights
Rights you have regarding your data
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- FCRA Rights: Dispute inaccuracies in consumer reports directly with the reporting agency
- Opt-Out: Opt out of marketing communications at any time
Data Retention
How long we keep your information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consumer report information is retained in accordance with FCRA requirements.
SMS/Text Messaging
How we handle consent and SMS program data
SkyHigh Realty NYC LLC may send SMS/text messages to users who expressly opt in through our rental application, showing/tour request, scheduling, or support workflows. These messages are used for customer care and account-related updates.
- Consent: Users provide a mobile number and check an unchecked consent box before enrollment. Consent is not a condition of purchase, tenancy approval, or brokerage services.
- Message Types: Application updates, document reminders, showing/tour confirmations, schedule changes, and support follow-up.
- Frequency & Charges: Message frequency varies. Message and data rates may apply.
- Opt-Out: Reply STOP at any time to stop receiving SMS messages.
- Help: Reply HELP for assistance or contact support@skyhighrealtynyc.com.
We retain SMS consent logs and messaging records for legal compliance, dispute resolution, support, and service administration. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS terms are available at https://app.skyhighrealtynyc.com/terms/#sms-terms.
Contact Us
Questions about this privacy policy
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
SkyHigh Realty NYC LLC, 509 Halsey St, Brooklyn, NY 11233
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.